Welcome to SteadyStack for Agencies. Whether you manage 10 client websites or 500+ client production applications across WordPress, Shopify, Next.js, and custom APIs, SteadyStack is built to turn uptime monitoring into a high-margin client retainer service.

Traditional monitoring tools charge prohibitive per-monitor fees and spam your engineering team with 3:00 AM localized network blips. SteadyStack provides:

Zero False Alarms: Multi-region edge quorum verification stops phantom alerts.
Client Scoping & Tagging: Organize monitors by client name, SLA tier, and billing cycle.
Automated Monthly Executive PDFs: Prove your retainer's value with auto-generated SLA reports delivered directly to your clients.
Branded White-Label Portals: Host client status pages on your own agency domain (e.g., status.youragency.com) with your custom logo, typography, and theme.

1. Setting Up Your Agency Workspace

When you create your account, configure your agency workspace settings:

Navigate to Dashboard → Settings → Organization.
Set your Agency Brand Name and upload your Primary Logo.
Choose your default notification routing channels (e.g., Agency Slack #client-alerts channel).
Invite your agency team members with role-based access control (Admin, Developer, Viewer).

2. Organizing Client Monitors with Tagging

Use structured namespaces for tags to keep hundreds of client websites organized:

client:<client-name> (e.g. client:acme-corp, client:nike-retail)
tier:<sla-level> (e.g. tier:gold, tier:silver, tier:bronze)
stack:<tech> (e.g. stack:wordpress, stack:shopify, stack:nextjs)

BASH

# Example creating a tagged client monitor via SteadyStack CLI
steadystack monitor create \
  --name "Acme Corp E-Commerce Store" \
  --url "https://store.acmecorp.com" \
  --interval 60 \
  --tags "client:acme-corp,tier:gold,stack:shopify"

3. Creating a Client-Specific White-Label Status Page

Give your client a real-time branded window into their infrastructure availability:

Go to Dashboard → Status Pages → Create New Status Page.
Assign a custom slug or bind your custom subdomain (e.g. acme.agency-status.com).
Select which monitors belong to this client using the client:acme-corp tag filter.
Choose an editorial theme (such as Sentry Dark, Loops Light, or your custom agency hex colors).
Set the access mode:

- Public: Accessible to all client team members.

- Password Protected: Guarded with a client-specific passcode.

- Restricted Token: Generated view token with revocable access.

4. Enabling Automated Monthly SLA Reports

Convert uptime metrics into quantifiable retainer ROI:

Feature	Description	Benefit
Scheduled Delivery	Dispatches on the 1st of every month at 00:00 UTC	Zero manual report compilation
Executive Summary	Uptime % SLA (99.99%), total synthetic checks, average latency	Clear client-ready metrics
Outage Root Cause Breakdown	Itemizes verified incidents with error codes and resolution duration	Full transparency & accountability
Agency Branded Header	Includes your agency logo, contact info, and custom disclaimer	Reinforces your monthly retainer value

Navigate to Dashboard → Reports → Scheduled Automations to configure the recipient client emails and enable PDF generation.

5. Agency Best Practices

Tip

Combine Homepage & Cache-Busting Health Checks Don't just ping the homepage. For CMS sites like WordPress, monitor https://client.com/ for CDN/DNS availability and https://client.com/wp-json/wp/v2/types or an uncached API endpoint to catch PHP-FPM and database connection dropouts.

Set 60-Second Quorum Intervals: Instant incident detection without false alarm risk.
Configure Separate Alert Rules: Route critical production outages to PagerDuty / SMS, and minor latency degradations to internal agency Slack channels.
Track SSL Expiration: Set 30-day SSL expiry alerts so your agency renews certificates before client browsers display security warnings.